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Modernizing scheduling software for teams

Modernizing scheduling software 

TEAM Software, a 30 year old software company specializing in workforce management, is facing a growing landscape of competitors. They needed help building the foundation for a next-generation product while transitioning to an agile design and development process.

 
 

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CHALLENGE

Security and cleaning service companies oversee hundreds of staff across multiple worksites. Scheduling manager's daily lives were painful, with long hours and tedious tasks.

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SOLUTION

We set out to design the best scheduling software in the marketplace that would transform the way people worked.

ROLE

UX Design

Usability Testing

 

TEAM

1 Vice President

1 Design Director

3 Product Managers

2 UX Designers

1 Visual Designer

8 Engineers

2 QAs

CONSTRAINTS

2 Week Design Sprints

Existing Data Structure

 

DURATION

8 Weeks


 

"What is the MVP that will deliver the most value to our primary users?"

DISCOVERY 

Personas and a landscape review aligned the team and were used to gain project backing company-wide. These informed our design and team principles. (The Scrum team even named itself after their primary persona: Javi's Heroes.)

 

IDEATION

As a team of two designers, we divided the work by mobile and desktop experiences while maintaining close collaboration. I rapidly explored a wide variety of ideas for the mobile app with data models and sketches; recording our assumptions along the way.

 
 

Focused task management

Scheduling managers are overwhelmed with competing tasks, opting for analog methods over their existing arduous digital tools. Our new scheduling and time management solution put users at ease and allowed them to focus on key workflows.

 

BEFORE

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AFTER

 

Scheduling on the go

Scheduling managers were often working in the field. We designed for key mobile scenarios like task completion and lookup.

Because their workday was often very glum, we created moments of interactive delight throughout the experience. Rosie the robot helped them celebrate their day-to-day successes, and paved the way for future AI features with automated scheduling.

 
 

Results

POTENTIAL CUSTOMERS

"I want it now."

EXISTING CUSTOMERS

"This is a game-changer."